Correcting billing errors in real time

Identify missing items in customer bills and prompt staff to fix them right away.

When a member of staff or locum forgets to provide all of the services that are set out in your protocols the patient can suffer and you are exposed to risk. If they provide a treatment but forget to bill for it, your profits take a direct hit.

With the error rate on veterinary bills averaging around 20%, it pays to find out just how well your staff are doing and provide automated assistance so they can get it right every time.

With Revenue Retriever and Provet working together, you can see clearly which treatments are being missed, how well individual staff members are achieving your practice benchmarks, and how much their omissions are costing your practice. Staff are also prompted in real time to follow best practice, providing services they may have missed and ensuring they have added everything to the bill. Read on or contact us to discuss how it could work in your organisation.

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Applying smart rules to identify missed billing

Revenue Retriever analyses the detailed billing data from your practice management system to learn the combinations of products and services that are commonly used together within your practice or group. From this it generates a set of smart rules which can identify when an expected treatment has been missed.

To give you a clear understanding of the financial implications, Revenue Retriever learns the price of each treatment from your billing data and builds a model of lost revenue into its smart rules.

Because there are sometimes exceptions to the rules, you can set benchmark figures that allow you to set realistic levels at which you expect each procedure to be followed.

The smart rules and benchmark figures are unique to your practice or veterinary group. You can fine-tune and adjust them to take into account how your practice operates and to reflect your own priorities.

Analysis and reporting to pinpoint problems and quantify losses

Revenue Retriever provides reports and key metrics so you can build a picture of your current performance and measure subsequent improvement across all your practices, staff and clinical areas.

You can see prioritised lists of the treatments that are being missed or omitted from customers’ bills, including how often it’s happening and what it’s costing you. It provides comparisons of practices and staff members and allows you to measure individual performance against benchmark targets.

Revenue Retriever includes a full set of reports, designed specifically for managers of veterinary practices and groups. You can also export summary data to analyse and track in your own spreadsheet or business intelligence package.

Intervening with real-time corrections to customer bills

To help your staff avoid errors and follow protocols consistently, Revenue Retriever works within the Provet practice management system in real time. During the consultation, as the veterinary doctor or nurse enters the details onto the system, Revenue Retriever uses its smart rules to check if anything has been missed.

When it spots an omission, Revenue Retriever can either prompt your staff to add the missing items, or you can configure specific rules to add items automatically.

Either way, Revenue Retriever always allows the member of staff to exercise their professional judgement and override its rules.

Using insights and real-time interventions from Revenue Retriever, veterinary practices are improving customer service and recovering substantial lost revenues. Please contact us to arrange a demo or start exploring how much your practice could gain:

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